FAQs

Q: How long does shipping take? 

A: We endeavour for all orders to arrive 10-14 working days of funds being cleared. However, current circumstances as well as unforeseen circumstances arise and it may take longer.

Q: Do have a brick and mortar store?

A: No, not right now. We are looking at having one in the future but for now we are only online.

Q: How do I know what my size is?

A: We provide a size chart with measurements for most our pieces. However, in the likely event we have not added a size chart, please message us directly on our site and/or email.

Q: What if I can't fit the piece?

A: We ask our customers to select sizes carefully before checking out. However, we do understand human error (for more info please refer to our returns policy).

Q: Why does shipping take long?

A: Jen ST Boutique, aim to lower their carbon footprint more and more as time goes by. As a result shipping will take a little longer than usual.

Q: Do you stock inventory?

A: We have a limited stock of inventory. So, once all this stock is sold out we order pieces on demand again tying in with lowering our carbon footprint.